Privacy Policy of Cartoon Doll Website
Effective Date: Takes effect upon completion of negotiations and payment of fees
Applicable Platform: This Website
Operating Entity: Hong Kong Liantuo Technology Co., Limited
Service Scope: Cartoon doll design, R&D, customized production, finished product sales, design consulting and related supporting services (hereinafter collectively referred to as the "Services")
1. Introduction
We attach great importance to the protection of users' (hereinafter referred to as "you") personal information, and commit to complying with relevant laws and regulations and handling your personal information in accordance with the principles of "legality, legitimacy, necessity, and good faith". This Privacy Policy aims to inform you of how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy.
By accessing, browsing, or using the services provided by this Website, including cartoon doll design, R&D, production, sales, and customization (hereinafter collectively referred to as the "Services"), you indicate that you have fully read, understood, and agreed to all the contents of this Privacy Policy. If you do not agree to this Policy, please do not use the services of this Website.
This Policy is a supplementary clause to the "Website Service Terms". For matters not covered herein, please refer to the Service Terms and relevant laws and regulations. We reserve the right to modify this Policy in accordance with business adjustments or regulatory updates. The modified content will be notified to you through website announcements, pop-up prompts, etc. Your continued use of the Services shall be deemed acceptance of the modified Policy.
2. Personal Information We Collect
2.1 Registration and Account Information
When registering an account on this Website, you need to provide the following necessary information to complete real-name authentication and account management:
• Basic identity information: Full name (for individual users); company name and unified social credit code (for corporate users);
• Contact information: Mobile phone number, email address, contact address (for order delivery and communication);
• Account security information: Account name and password (we will encrypt and process the password and will not store the original password).
You warrant that the registration information provided is true, accurate, and complete. If the information changes, you shall update it in a timely manner; otherwise, you shall bear the consequences such as the failure to provide normal services resulting therefrom.
2.2 Transaction and Logistics Information
When you purchase products or customize services through this Website, we will collect the following information to process orders, deliver products, and provide after-sales support:
• Transaction information: Order number, payment amount, payment method, payment time, product/service name, specifications, quantity;
• Logistics information: Recipient's name, mobile phone number, delivery address, postal code, logistics tracking number (provided by cooperating logistics providers);
• Invoice information: If you apply for an invoice, you need to provide the invoice title, taxpayer identification number, bank name and account number (for corporate users), etc.
2.3 Customization Service-Related Information
When submitting a customization request, you may need to provide the following information to realize the customization service:
• Demand description information: Image references, size requirements, material preferences, usage scenarios, LOGO files, text and pattern requirements of the cartoon doll, etc.;
• Auxiliary communication information: To confirm the design plan and follow up the production progress, you may send pictures, files, voices, etc. through the website chat tool or email (we only use them for service docking and not for other purposes).
2.4 Website Usage-Related Information
When you access or use this Website, we may automatically collect the following non-personally identifiable information through technical means:
• Device information: Device model, operating system version, browser type, device IP address, unique device identifier;
• Browsing and operation information: Access time, visited pages, duration of stay, click records, search keywords, operation paths;
• Cookies and similar technologies: We may use Cookies, web beacons and other technologies to record the above information for optimizing website experience, counting access data, and accurately pushing product/service information (you can disable Cookies through browser settings, but disabling them may affect the use of some functions).
2.5 Other Information Collected in Accordance with Law
• Information actively provided by you: Such as feedback, suggestions, and sharing content (including text, pictures, videos) submitted through customer service consultation, message board, and review section;
• Other information required by laws and regulations or necessary to ensure service security: Such as identity verification information required to cooperate with anti-fraud and compliance inspections.
3. Purposes and Methods of Using Personal Information
We only use your personal information within the scope of the following legitimate purposes:
(1) Provide and optimize services: Including account management, order processing, logistics delivery, customization plan communication, after-sales maintenance consultation, etc.;
(2) Ensure service security: Identify and prevent illegal and irregular behaviors such as fraud and theft, and protect the security of your account and property;
(3) Improve products and services: Analyze user usage data, optimize website functions, design plans, and product quality, and launch products/services more in line with user needs;
(4) Marketing and promotion: With your consent, push new product information, preferential activities, customization service recommendations of this Website to you (you can unsubscribe at any time through "Account Settings" or by contacting customer service);
(5) Compliance and legal matters: Respond to legal and regulatory requirements, cooperate with investigations by competent authorities, resolve disputes, and fulfill contractual obligations;
(6) Other purposes explicitly agreed by you: Such as organizing activities and notifying winners when participating in website lotteries, questionnaires, etc.
We will use personal information in a reasonable manner consistent with the purpose of use, and will not use your information beyond the scope of the above purposes without your explicit consent.
4. Storage and Protection of Personal Information
4.1 Storage Period and Location
• Storage period: We will store your personal information for the shortest period necessary to achieve the purposes agreed in this Policy. After the expiration of the period, we will delete or anonymize it in accordance with law (except as required by laws and regulations to retain, such as transaction records which need to be retained for at least 3 years);
• Storage location: Your personal information will be stored on servers located in Hong Kong, China (or compliant third-party cloud service platforms). If cross-border storage is required, we will fulfill declaration and notification obligations in accordance with legal and regulatory requirements to ensure information security.
4.2 Security Protection Measures
We have adopted the following technical and management measures to protect the security of your personal information:
(1) Technical security: Adopt data encryption, firewalls, access control, intrusion detection and other technologies to prevent information leakage, tampering, and loss;
(2) Management security: Establish an information security management system, clarify the information processing process, and restrict access rights to personal information (only authorized personnel can access it);
(3) Emergency response: Formulate emergency response plans for data security incidents. In the event of security incidents such as information leakage or loss, we will take timely remedial measures and notify you and regulatory authorities in accordance with legal and regulatory requirements.
You shall properly keep your identity information such as account name and password. If you find any account abnormalities or information leakage, you shall immediately notify us, and we will assist in taking security measures. You shall bear the losses caused by your failure to properly keep your identity information.
5. Sharing, Transfer and Disclosure of Personal Information
5.1 Sharing
We will not arbitrarily share your personal information with third parties. We will only share it with your consent or in accordance with laws and regulations in the following circumstances:
(1) Sharing with cooperating logistics providers: To realize product delivery, share necessary information such as the recipient's name, contact information, and delivery address with logistics providers (logistics providers shall abide by confidentiality obligations and shall not use it for other purposes);
(2) Sharing with payment service providers: To complete transaction payment, share transaction information such as order number and payment amount with payment service providers (payment service providers shall comply with payment industry norms and protect information security);
(3) Sharing with third-party service providers: Such as website technical maintenance, data analysis, customer service system service providers, only share the minimum scope of information necessary to realize the service, and require them to sign a confidentiality agreement;
(4) Requirements of laws and regulations or instructions from competent authorities: Such as cooperating with judicial investigations and responding to the requirements of national security departments;
(5) Protecting legitimate rights and interests: Share information within a reasonable and necessary scope to protect the legitimate rights and interests of us or you, and public interests (such as handling fraud complaints).
5.2 Transfer
Without your explicit written consent, we will not transfer your personal information to any third party. If information transfer is required due to company merger, acquisition, bankruptcy liquidation, etc., we will notify you in advance and ensure that the transferee continues to comply with the provisions of this Privacy Policy.
5.3 Disclosure
We will not publicly disclose your personal information unless we obtain your explicit consent or disclose it in accordance with laws and regulations, judicial rulings, or administrative orders.
6. Your Rights Regarding Personal Information
In accordance with relevant laws and regulations, you enjoy the following rights regarding personal information:
(1) Right to inquire: The right to inquire about your personal information (such as registration information, order records, customization demand records, etc.);
(2) Right to correction: The right to request us to correct your personal information if it is inaccurate or incomplete;
(3) Right to deletion: The right to request us to delete your personal information in the following circumstances:
• The purpose of information collection and use has been achieved;
• You withdraw your consent;
• We stop providing relevant services;
• Information processing violates laws, regulations, or the agreements of this Policy;
(4) Right to withdraw consent: The right to withdraw consent to marketing promotion, information sharing, etc. (does not affect information processing behaviors that have occurred before the withdrawal);
(5) Right to cancel the account: The right to apply for cancellation of your website account. After the account is cancelled, we will stop using your information and delete or anonymize it in accordance with the agreement (except as required by laws and regulations to retain);
(6) Right to complain and report: If you believe that our information processing behaviors infringe on your legitimate rights and interests, you have the right to complain and report to us or regulatory authorities.
6.1 Methods of Exercising Rights
You can exercise the above rights through the following methods:
• Log in to your account, inquire about and correct personal information in "Personal Center - Account Settings", or apply for account cancellation;
• Contact online customer service, send an email to [Please fill in the contact email], or call the contact phone number [Please fill in the contact phone number] to explain your needs (such as deleting customization demand information, withdrawing marketing consent, etc.);
• You need to provide identity verification information (such as order number, registered mobile phone number) when applying. We will complete the processing and feedback the result within 15 working days after receiving the application.
7. Protection of Minors' Information
The services of this Website are mainly aimed at adults. If minors (under 18 years of age) use the services, they must be accompanied by legal guardians and obtain their consent to this Privacy Policy.
When minors use the services, they shall provide personal information under the guidance of their guardians. Guardians have the right to inquire about, correct, and delete minors' personal information. If it is found that a minor has provided personal information without the guardian's consent, we will delete the relevant information after verification.
8. Third-Party Links and Services
This Website may contain links to third-party websites and applications (such as social media sharing links, third-party payment pages), or integrate functions provided by third parties (such as map positioning, online chat).
The privacy policies of third-party services are formulated by themselves and have no connection with this Website. We recommend that you carefully read the privacy policies of third parties before using their services. We are not responsible for the information processing behaviors of third parties.
9. Policy Updates
We reserve the right to modify this Privacy Policy in accordance with business development, technological progress, or changes in laws and regulations. The modified Policy will be notified to you through the following methods:
• Announcement on the homepage of the website;
• Account pop-up notifications;
• Emails and short message notifications provided by you during registration.
The modified Policy shall take effect on the date of the announcement. If you do not agree to the modified Policy, you shall immediately stop using the services of this Website; your continued use of the services shall be deemed acceptance of the modified Policy.
10. Contact Us
If you have any questions, suggestions about this Privacy Policy, or need to exercise your rights regarding personal information, complain or report, you can contact us through the following methods:
• Customer Service Phone: 0085290961477
• Contact Email: hkltltdwjh@163.com
• Contact Address: Room D07, 8th Floor, Kai Tak Building, 99 King Fuk Street, San Po Kong, Wong Tai Sin District, Kowloon, Hong Kong
• Online Customer Service: "Customer Service Consultation" entrance on this Website (working hours: 9:00-18:00 on working days)
We will reply to you within 15 working days after receiving your feedback.
